MIVICE
Why service is so important for MIVICE
We are all enthusiastic cyclists - and we know what it means if you have to abstain from your beloved bike.
That's why the quality of our products and the service that goes with them are particularly important to us and are always in top of our development. To make products as efficient, user-friendly and suitable for everyday use as possible. Few vulnerable - but if something should happen, with the best possible service.
You have questions?
The approval and integration of our motors are coordinated in a process with our bicycle partners and sold according to regional regulations. A modification is unfortunately not possible here.
It depends on the installed display of your bike manufacturer, we offer open systems, which means that not necessarily a MIVICE display must be installed. Unfortunately, it is not automatically possible to change to our displays.
We currently do not offer our own batteries, these are assembled by the bicycle manufacturers to our system. Here you must please contact your bike manufacturer / dealer.
The distribution of spare parts for our system is done through specialized dealers or directly from the manufacturer of the bike. Unfortunately, you can not order spare parts directly from us.
Unfortunately this is not possible, we sell our systems only to bicycle manufacturers.
We have decided not to send paper catalogs for sustainability reasons. However, you can download the current catalog here.
We are convinced that for each engine, depending on the type of rider, riding situation and for concepts of the bicycle manufacturer may give different systems, whether rear or mid- engine. In demanding of trail use f.e. , the mid-engine continues to have its clear advantages, for all other areas this is not so clear to determine, here there are pros and cons.
Rear motors are usually lighter and can be integrated very well into the overall design of the bike. Also, this type of motor has a different, sensitive but agile response, especially in conjunction with the patented MIVICE bottom bracket sensor system.The wear of chain and cassette (if installed) is lower than in mid-engines, which is why this is also very popular with frequent riders.
The middrive unit convinces with its central bearing, i.e. better control especially in demanding mountain bike use. The center of gravity of the bike is not only central, but also slightly lower. This gives the bike better control and more active handling when jumps, heels or narrow trails.
Also, through the use of a mid-motor, you can also use a hub as well as a derailleur.
Front drives are even lighter than rear drives and are very popular for compact bikes such as folding bikes. It is also very quiet and reacts very quickly, with him can also be installed hub as well as derailleur gears.
We want to offer our customers the right system according to their own taste. Some like it more centrally placed and slightly larger & with more options. Others want it more compact with basic functions on the side, so that they can switch with both hands on the handlebars. There is no problem to choose / swap between both displays if it has already been configured at a bike manufacturer. But always best to ask them beforehand.
MIVICE is a globally operating company with international sales and service headquarters in Germany. The products are produced in Ningbo/China , the development consists of an international team of bikeenthusiastic engineers.
We have an experience of over 20 years in engine production, during which it has accumulated an immense wealth of experience. MIVICE's promise is to enable everyone in the world to experience a MIVICE product, and to do so at the best possible quality. Our production and service performance as well as customer satisfaction is always our first priority!
Please send us a mail to contact@~@mivice.com with the details of your origin and what kind of bike you are looking for. We will give you options.
Please send a mail with your request to contact@~@mivice.com and will forward your request to the relevant persons.
Please contact your dealer or you bike manufactur. They are usually well trained on our system and should be able to analyze and fix the problem. Otherwise, we are in contact with them and give our partners the fastest possible Support.
We develop and sell our motor systems together with our bike partners and their sales structures. In order to avoid incorrect deliveries, misunderstandings and to guarantee fast support, spare parts are supplied by them.
Our premise is to deliver the highest quality standard and to keep our complaint rate as low as possible, but to find customer-oriented solutions in case of problems. Therefore, we do not offer special solutions outside the legal deadlines, but we also offer a very good and practical service after them.
Please send us a mail to contact@~@mivice.com with all relevant infos about you and your bike and we will try to find a partner close to you.
If we could not help you with our FAQs and you did not get the help you need directly from your bike manufacturer, please send an email to service@~@mivice.com.
We will do our best to help you with your questions & problems.
Downloads
Troubleshooting
The controller detects that the system SOC (status of capacity) is too low. Check if SOC is to low. If yes, charge the battery. If battery is fully charged, and error still appears, please contact your dealer for further investigation.
The reason for Error 7 is an overvoltage protection. Restart the motor system after 2 minutes. If this does not help, please contact your dealer.
The reason for Error 8 is missing or abnormal motor hall signal.
CAUTION: Before checking, first disconnect the battery cable from the battery to de-energize the system. Reconnect the battery cable to the battery for testing.
Check whether the motor wiring is loose, has poor contact or is damaged. Reconnect the motor wiring. If this does not help, please contact your dealer.
The reason for Error 10 is an abnormal operation temperature. Use the system after cooling.
If this does not solve the issue, please contact your dealer - or in cases of online purchased bikes, the manufacturer.
The reason for Error 12 is abnormal current data in the system. Please contact your dealer - or in cases of online purchased bikes, the manufacturer.
The reason for Error 21 is abnormal motor speed data. Make sure that the wheel diameter set by the display matches the actual wheel size (see manual). If this does not solve the issue, please contact your dealer - or in cases of online purchased bikes, the manufacturer.
The torque signal of the BB sensor is not within the normal operational range. Please contact your dealer for further investigation.
The reason for Error code 30 is an abnormal communication between display and controller.
CAUTION: Before checking, first disconnect the battery cable from the battery to de-energize the system. Reconnect the battery cable to the battery for testing.
Check whether the display wiring is loose or damaged. Reconnect the display wiring. If this does not solve the issue, please contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! The battery output is over maximum value.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! The battery output under minimum value.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! The battery temperature is over maximum value when charging.
Stop charging and wait for battery to cool down. Make sure the enviroment is suitable for battery charging (Recommand value: -5C°~45C°).
If the error persists, STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY, and contact your dealer - or the manufacturer in the case of bikes purchased online.
CAUTION: Battery error code! Battery temperature is under minimum value when charging.
Stop charging and make sure the enviroment is suitable for battery charging (Recommand value: -5C°~45C°).
If the error persists, STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY, and contact your dealer - or the manufacturer in the case of bikes purchased online.
CAUTION: Battery error code! Battery temperature is over maximum value when discharging.
Stop charging and wait for battery to cool down. Make sure the enviroment is suitable for battery charging (Recommand value: -5C°~45C°).
If the error persists, STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY, and contact your dealer - or the manufacturer in the case of bikes purchased online.
CAUTION: Battery error code! Battery temperature is under minimum value when discharging.
Stop charging and make sure the enviroment is suitable for battery charging (Recommand value: -5C°~45C°).
If the error persists, STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY, and contact your dealer - or the manufacturer in the case of bikes purchased online.
CAUTION: Battery error code! Battery current output is over maximum value when discharging.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! Battery current output under minimum value when discharging.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! Single or multiple battery cells in the battery are below the preset value.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! Communication between battery and controller breaks down.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! The MOS in battery has over-temperature.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! Short circuit occurs in the positive and negative poles of the power supply.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! Single or multiple battery cells in the battery are below the preset value.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! The MOS in battery is defective.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! The battery output is over maximum value.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! The battery output is under minimum value.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! The battery temperature sensor is defective.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! Battery circuit (Analog to Digital) failure.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Battery error code! The battery Analog Front End(AFE) IC shows a failure.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
The reason for Error 80 is the interrupted communication of the controller with the system.
Please contact your dealer - or in cases of online purchased bikes, the manufacturer.
The reason for Error 81 is that the controller current is over maximum limitation.
Please contact your dealer - or in cases of online purchased bikes, the manufacturer.
The reason for Error 82 is an abnormal hall signal.
Please contact your dealer - or in cases of online purchased bikes, the manufacturer.
The reason for Error 83 is an abnormal torque signal.
Please contact your dealer - or in cases of online purchased bikes, the manufacturer.
The reason for Error code 84 is a wrong signal from the throttle.
CAUTION: Before checking, first remove the battery to de-energize the system. Refit the battery for testing.
Check whether the wiring is loose or damaged or if the throttle is in the right position. Reconnect the cables.
If this does not solve the problem or the recommended solution is beyond your technical capabilities, please contact your dealer - or the manufacturer in the case of bicycles purchased online.
The reason for Error code 85 is a wrong signal from the throttle.
CAUTION: Before checking, first remove the battery to de-energize the system. Refit the battery for testing.
Check whether the wiring is loose or damaged or if the brake lever is defective. Reconnect the cables.
If this does not solve the problem or the recommended solution is beyond your technical capabilities, please contact your dealer - or the manufacturer in the case of bicycles purchased online.
The reason for Error code 86 is the overvoltage of the controller.
CAUTION: Before checking, first remove the battery to de-energize the system. Refit the battery for testing.
Check whether the wiring is loose or damaged. Reconnect the cables.
If this does not solve the problem or the recommended solution is beyond your technical capabilities, please contact your dealer - or the manufacturer in the case of bicycles purchased online.
The reason for Error code 87 is the undervoltage of the controller.
Step 1: Check if the SOC (State of charge) is low. If yes, please charge to 100% and test again.
Step 2: Check the wire connections of the system. Reconnect the cables.
CAUTION: Before checking, first remove the battery to de-energize the system. Refit the battery for testing.
If this does not solve the problem or the recommended solution is beyond your technical capabilities, please contact your dealer - or the manufacturer in the case of bicycles purchased online.
CAUTION: Battery error code! Battery current output is under minimum value when discharging.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Contact your dealer - or in cases of online purchased bikes, the manufacturer.
The reason for Error code 89 is the over-temperature of the controller.
Stop using your ebike, power down the system, and wait until the system cooled down. Make sure the enviroment is suitable for battery charging (Recommand value: -5C°~45C°).
If the error happens regularly without any abnormal conditions, please contact your dealer - or in cases of online purchased bikes, the manufacturer.
The reason for Error code 90 is a malfunction of the motor.
CAUTION: Before checking, first remove the battery to de-energize the system. Refit the battery for testing.
Check whether the wiring is loose or damaged. Reconnect the cables.
If this does not solve the problem or the recommended solution is beyond your technical capabilities, please contact your dealer - or the manufacturer in the case of bicycles purchased online.
The reason for Error code 91 is the over-temperature of the motor.
Stop using your ebike, power down the system, and wait until the system cooled down.
If the error happens regularly without any abnormal conditions, please contact your dealer - or in cases of online purchased bikes, the manufacturer.
The reason for Error code 92 is a wheel speed sensor malfunction.
CAUTION: Before checking, first remove battery to de-energize the system. Refit the battery for testing.
Check whether the wiring is loose or damaged. Reconnect the cables.
If this does not solve the problem or the recommended solution is beyond your technical capabilities, please contact your dealer - or the manufacturer in the case of bicycles purchased online.
The reason for Error 93 is an abnormal transmission ratio.
Please contact your dealer - or in cases of online purchased bikes, the manufacturer.
The reason for Error code 94 is an internal power supply malfunction.
CAUTION: Before checking, first remove the battery to de-energize the system. Refit the battery for testing.
Check whether the wiring is loose or damaged. Reconnect the cables.
If this does not solve the problem or the recommended solution is beyond your technical capabilities, please contact your dealer - or the manufacturer in the case of bicycles purchased online.
CAUTION: Charging error! The charger current is over limitation.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Please contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Charging error! The charger voltage is over limitation.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Please contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Charging error! The charger temperature is over limitation.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Please contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Charging error! Capacitors are not reaching the required voltage.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Please contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Charging error! Disruption of the charging process.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Please contact your dealer - or in cases of online purchased bikes, the manufacturer.
CAUTION: Charging error! System could not detect the connection with the charger.
STOP USING AND CHARGING YOUR EBIKE & BATTERY IMMEDIATELEY!
Please contact your dealer - or in cases of online purchased bikes, the manufacturer.
The battery, controller, or display functions are abnormal or the system cables are damaged. As a result, the system cannot be started.
CAUTION: Before checking, first disconnect the battery cable from the battery to de-energize the system. Reconnect the battery cable to the battery for testing.
Check whether the cables between battery, controller and display are securely connected, and restore the connection if necessary.
Abnormal setting of display gear or damaged/disconnected system wiring or defective part.
Adjust the display to a support level > 0 and check the function. If a support level is chosen, but there is no function, please check the connection between the electrical parts.
CAUTION: Before checking, first disconnect the battery cable from the battery to de-energize the system. Reconnect the battery cable to the battery for testing.
If this does not solve the issue, please contact your dealer - or in cases of online purchased bikes, the manufacturer.
There are many sources of noise on a ebike. Please check that the chain is sufficiently lubricated and that no parts are dragging on the wheels. Similarly, bottom brackets, pedals and the seat area (saddle and seat post) are a common cause of noise on the bike.
In case of of a belt drive, heck that the belt is free of dirt, that the belt tension is as specified by the manufacturer.
If this does not solve the issue, please contact your dealer - or in cases of online purchased bikes, the manufacturer.
eBike-Manufacturers that rely on MIVICE
